Taop Privacy Policy
Effective date: December 4, 2025
Applies to: Individuals and organizations in North America, South America, and Europe.
1. Overview
This Privacy Policy explains how Taop ("we") collects, uses, shares, and protects personal data when you interact with our websites, apps, APIs, and support channels. We act as a data controller when we decide the purposes of processing and as a data processor when we handle data on behalf of our customers.
2. Data Controller & Contact
Codesigners, RUA 137, 556, sala 101, Goiania-GO, CEP 74.170-120, Brazil. Email: taop.app@gmail.com. Any requests regarding your data, including GDPR, LGPD, CPRA/CPPA, and other statutory requests, can be sent to this email address.
3. Data We Collect
- Account & profile data: name, contact details, billing information, language preferences.
- Professional data: business name, tax IDs, client contacts, project information.
- Usage data: device identifiers, IP address, browser information, pages viewed, feature interactions.
- Support data: files or transcripts you share with our team.
- Cookies & similar tech: analytics, marketing, and preference cookies as described in our Cookie Notice.
4. How We Use Data
We process personal data to deliver and secure the services, personalize experiences, provide customer support, analyze product usage, comply with legal obligations, prevent fraud, and market new features where permitted. We rely on GDPR/LGPD lawful bases such as contract performance, consent, legitimate interest, and compliance with legal duties.
5. International Transfers
We host data in the United States and may transfer it to Brazil, Canada, the EU, the UK, or other countries where we or our subprocessors operate. We implement Standard Contractual Clauses, data processing agreements, and comparable safeguards to protect personal data during cross-border transfers.
6. Retention
We keep personal data for as long as necessary to provide the services, comply with contracts, satisfy legal requirements, or resolve disputes. When retention is no longer necessary we delete or anonymize the data, unless a longer period is required by law.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, port, restrict, or object to processing of your personal data. You may also withdraw consent for optional data uses at any time. Submit requests via taop.app@gmail.com and we will respond within the timelines required under GDPR, LGPD, CPRA/CPPA, or other applicable regulations.
8. Cookies & Tracking
We use essential cookies to operate the site and optional cookies for analytics, preferences, and marketing. You can manage your consent through the Cookie Preferences drawer available on every public page. Your selections are honored across sessions and devices to the extent technically feasible.
9. Data Security
We implement administrative, technical, and physical safeguards such as encryption in transit, regular penetration testing, access controls, and incident response plans. No system is completely secure, but we monitor for threats and notify regulators and affected individuals when required.
10. Children
Taop is not directed to children under 18, and we do not knowingly collect their personal data. If you believe a child has provided us information, contact us so we can delete it.
11. Changes
We may update this Privacy Policy to reflect new laws, guidance, or product features. Material changes will be announced via email or in-product notices, and we will indicate the "Last updated" date at the top of this page.
12. Contact
Questions or complaints can be sent to taop.app@gmail.com. EU/UK individuals may also contact their local supervisory authority, and Brazilian users may contact ANPD. We will cooperate with regulators to resolve any dispute.